The shipment of our products is normally made by international transport companies via letter or parcel post.
Bigger volumes are shipped by a forwarding agency.
The delivery takes normally place within 1 – 2 working days after receipt of your order. You will therefore receive the goods normally within 3 – 4 working days after we have received your order.
Costs for shipments
On the PAGE SHIPPING CART CALCULATE the SHIPPING ╣ ● shipping ↓ based on nation
Deliveries to final users with a goods’ value up to EUR 600,00 net, CALCULATE the SHIPPING ↓ based on nation.
Deliveries within Europe to final users goods with a higher value to EUR 600,00 net, FREE Shipping
Deliveries to final users in the rest of the world with a goods’ value up to EUR 1.500,00 net are invoiced with the transport flat rate of EUR 53,00 net.
For retailers we have separate conditions that are available on request. If you wish to receive the retailer conditions please contact us.
In all cases our General Terms and Conditions are valid. Accordingly you have especially the right to revoke your order within two weeks after receipt of goods in writing or by returning the goods. The right to revoke is not valid for audio or video products or software (DVD, CD) if the customer has broken the seal.
In case of revocation or return of goods we transfer the value of the goods to the bank account mentioned by you.
We are looking forward to all questions and suggestions you may have. Do not hesitate to contact us. We are glad to help you with all questions that our homepage does not answer.
PUBLICATIONS on FASHION TRENDS
Via Paolo Borsellino, 176
SHIPMENTS (Service Update)
Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica – CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.
Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.
As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information.
Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).
North China – 86 10 67806680
East China – 86 21 55514777
South China – 86 20 86669288
All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.
Jersey – United Kingdom
Purchases imported into Jersey can be cleared online before arriving at customs.
To declare your shipment, enter the DHL tracking number assigned to your order, which acts as the unique Consignment Line Code (CLC).
A copy of the following documents must be provided to DHL when shipments arrive to the destinations below:
Saudi Arabia – your Saudi National ID or valid resident permit (Iqama)
Bahrain – your Civil Population Registration (CPR or ID Card)
Qatar – your Qatar Identification Number (QID)
All South Korean postcodes must now be 5 digits.
To avoid any possible delays, make sure your postcode is entered correctly when placing your order.
Find out more.
The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.
We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information, please contact Customer Care.
For orders over 75 EUR, DHL will need you to provide one of the following pieces of information:
•TR ID number (if you are a Turkish citizen)
•VAT number (for deliveries to a company address)
•Passport number (non-residents)
DHL will contact you for this once your order arrives in Turkey, and your details will be stored for future shipments.